10bet Privacy Policy – How We Protect Your Data in Pakistan

This Privacy Policy is issued by 10bet ("we," "us," "our"), the operator of the online betting and casino platform available at 10bet.cash. It describes how 10bet collects, processes, stores, and protects the personal information of users ("you," "your," "Member") who register for or access the platform.

This policy applies to all 10bet members in Pakistan and covers all interactions with the platform including account registration, deposits and withdrawals in PKR, sports betting, casino gameplay, customer support communications, and use of the 10bet website on any device.

By creating a 10bet account, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we process personal data, you should not register for or continue using the platform. Any questions about this policy can be directed to our support team at support@10bet.cash.

10bet collects personal data from you directly (when you register, deposit, or contact support) and automatically (through the platform's technical operation). The categories are as follows:

We do not collect sensitive personal data such as religious beliefs, ethnicity, or health data unless you voluntarily provide it in a support communication (for example, disclosing a health reason for requesting self-exclusion). Any such information is handled with additional care and is not used for any purpose other than the one for which it was shared.

Every piece of personal data that 10bet collects serves a specific, legitimate purpose. We do not collect data speculatively or for purposes we cannot justify. Here is why we collect each category:

• Identity Data: To verify that you are who you say you are, that you are 18 or older, and to comply with anti-money laundering (AML) obligations that require us to know our customers. Without this, we cannot lawfully operate your account or process PKR withdrawals.
• Contact Data: To communicate with you about your account, send important notifications (such as failed deposit alerts), and for two-factor authentication to protect your account from unauthorised access.
• Financial Data: To process PKR deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and card channels; to detect and prevent fraud; and to maintain the transaction records required by financial compliance obligations.
• Account Activity Data: To operate the betting and casino platform correctly, to settle bets accurately, to apply bonuses, to detect problem gambling patterns for responsible gaming purposes, and to investigate disputes.
• Device & Technical Data: To maintain platform security, to detect unauthorised access attempts, to prevent the use of bots or automated systems, and to diagnose and fix technical issues.
• Communications Data: To provide customer support, to train support staff, and to keep records of complaint resolutions for quality assurance.
• Marketing Preferences: To send promotional offers, bonus notifications, and PSL betting alerts to members who have opted in. You can opt out at any time by contacting support or updating your account preferences.

10bet processes your personal data on one or more of the following lawful grounds:

• Contract performance: Processing your identity data, financial data, and account activity is necessary to deliver the service you signed up for — operating your PKR betting account, settling bets, and paying out winnings.
• Legal obligation: AML/KYC regulations require us to verify your identity and retain transaction records. We are legally obligated to do this regardless of your preferences.
• Legitimate interest: We process device and technical data to protect the platform and members from fraud, unauthorised access, and abuse. This is a genuine security interest that applies to all online financial platforms.
• Consent: We send marketing communications only where you have given explicit consent. You can withdraw that consent at any time without affecting your account status.

Where we rely on legitimate interest as the legal basis, we have assessed that our interest does not override your rights and freedoms. If you have questions about any specific processing activity, contact support@10bet.cash.

10bet does not sell, rent, or trade your personal data. Data is shared only in the following defined circumstances:

• Payment processors: Your financial data is shared with payment service providers (such as Easypaisa and JazzCash integration partners) solely to process PKR deposit and withdrawal transactions. These providers are contractually bound to use your data only for payment processing.
• Identity verification providers: CNIC details and supporting documents may be shared with third-party KYC (Know Your Customer) verification services to confirm your identity. These providers operate under strict data processing agreements with 10bet.
• Regulatory and legal authorities: If required by law, court order, or regulatory authority, 10bet will disclose member data. This includes cooperation with financial intelligence authorities investigating suspected money laundering or fraud involving our platform.
• Analytics providers: Aggregated, anonymised platform usage data may be shared with analytics providers to help improve the 10bet platform. This data cannot identify individual members.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the business, member data may be transferred to the acquiring entity as part of the transaction. You will be notified in advance of any such transfer.

Data security is not optional at 10bet — it is a core operational requirement. We apply the following protections to all member data:

• TLS Encryption: All data transmitted between your browser or mobile app and the 10bet platform is encrypted using Transport Layer Security (TLS). This protects your login credentials, payment details, and personal information from interception in transit.
• Data-at-rest encryption: Sensitive stored data — including CNIC details, payment method information, and account credentials — is encrypted in our databases using industry-standard algorithms.
• Access controls: Access to member data within 10bet is restricted to staff members who have a genuine operational need for it. All internal data access is logged and audited.
• Two-factor authentication (2FA): 10bet supports 2FA for member logins, adding a second layer of verification beyond your password to protect against unauthorised account access.
• Fraud detection systems: Automated systems monitor account activity for patterns consistent with fraud, account takeover, or money laundering, triggering alerts that are reviewed by our compliance team.
• Regular security reviews: Our platform undergoes periodic security assessments to identify and address vulnerabilities before they can be exploited.

No online system is completely immune to security incidents. In the event of a data breach that affects your personal information, 10bet will notify affected members promptly and take immediate steps to contain and address the breach.

The 10bet website uses cookies — small text files stored in your browser — and similar tracking technologies. Here is what we use and why:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session, remember your betting slip contents, and maintain your language and currency preferences. These cannot be disabled without breaking the platform's core functionality.
• Security cookies: Used to detect and prevent fraudulent login attempts and to support our 2FA system. Essential for account security.
• Analytics cookies: We use anonymised analytics to understand how members navigate the 10bet platform — which pages are visited, where users drop off, and how features are used. This helps us improve the experience. These are optional.
• Preference cookies: Remember your display preferences and settings between sessions so you do not have to reset them each time you log in.

You can control non-essential cookies through your browser settings. On Chrome, Firefox, Safari, or any modern mobile browser, you can access cookie settings in the privacy or security section of the browser preferences. Blocking essential cookies will affect platform functionality.

10bet does not use third-party advertising cookies to track your activity across other websites or to serve targeted advertisements outside the platform.

We do not keep your data longer than necessary. Retention periods are set based on the purpose for which the data was collected and any legal requirements that override our preference to delete sooner:

• Active account data: Retained for the duration of your account being open and active on the 10bet platform.
• Identity verification data (CNIC etc.): Retained for a minimum of 5 years after account closure, as required by anti-money laundering regulations that apply to online financial platforms.
• PKR transaction records: Retained for a minimum of 5 years after the date of the transaction, as required by financial compliance obligations.
• Customer support records: Retained for 3 years from the date of the final communication, to allow for the resolution of any delayed disputes.
• Marketing preferences and history: Retained for 2 years from the date of opt-out or account closure, whichever is earlier.
• Technical logs (IP, device data): Retained for 12 months from the date of recording, then anonymised or deleted.

When the applicable retention period expires, data is securely and permanently deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised data may be retained indefinitely for statistical analysis purposes.

As a 10bet member, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, contact us at support@10bet.cash. We will respond within 30 days of your request.

10bet may update this Privacy Policy periodically to reflect changes in the platform, changes in applicable regulations, or improvements in our data practices. When material changes are made, we will notify members via email and/or by displaying a prominent notice on the platform at next login.

The "Last Updated" date at the top of this policy reflects when changes were most recently made. We encourage you to review the policy periodically. Continued use of the 10bet platform after a policy update constitutes acceptance of the revised version.

If you have any questions, concerns, or requests relating to this Privacy Policy or how 10bet handles your personal data, please contact us through the following channels:

• Email: support@10bet.cash (use subject line "Privacy Policy Enquiry")
• Live Chat: Available 24/7 from within your 10bet account
• Response Time: Privacy-related enquiries are acknowledged within 2 business days and resolved within 30 calendar days